Terms & Conditions

1.1. The offer and sale of products on the website (www.twinbags.it) (hereinafter referred to as the “Site”) is governed by these Terms and Conditions of Sale (hereinafter referred to as “Terms and Conditions”). The products offered on the Site (hereinafter referred to as “Products”, individually the “Product”) are sold directly by Twin Bags S.r.l.s, a company with registered office in 00060 Magliano Romano – Italy, Via delle Pastinelle 4 – Registered in the Companies Register of Rome, Tax Code and VAT No. 14841291009.

1.2. The Products are offered for sale on the Site exclusively to “consumers” (hereinafter referred to as “Customers”, individually the “Customer”), understood as natural persons acting for purposes unrelated to their trade, craft, business or professional activity, if any, who have reached the age of majority.

1.3. Twin Bags therefore invites all those who are not qualified as “consumers” to refrain from entering into commercial transactions on the Site. Twin Bags will not, as a consequence, process orders from parties other than the “consumer” or in any case orders that do not comply with the provisions of these General Conditions.

1.3. The purchase contract, the related procedures and all related documents are available in Italian on the Site.

1.6. For any other legal information, the Customer may consult the documents contained in the Site at the following links: Terms and Conditions and Privacy Policy.

Product Information and Warranties

2.1. On the Site are offered for sale only products marked with the brand “Twin Bags”.

2.2. The essential characteristics of the Products offered for sale on the Site are specified in each product sheet that contains the code and description of the Product, the enlarged photographic images of the same, the relative unit price and the available colors.

2.3. Although Twin Bags constantly adopts measures aimed at ensuring that the photographic images of the Products shown on the Website are faithful reproductions of the original Products, some variations are always possible due to the effect of the Internet browser and the technical characteristics and colour resolution of the monitor used by the Customer. Consequently, Twin Bags shall not be liable for any inadequacy of the graphical representations of the Products shown on the Site due to the aforementioned technical imperfections.

2.4. The offer for sale of the Products on the Website is subject to their actual availability; Twin Bags reserves the right to change the quantity, type, models and colours of the Products on sale on the Website at any time, without prior notice.

Procedure for the purchase of Products

3.1. In order to conclude the contract for the purchase of one or more Products on the Site, the Customer, after having carefully examined the Product form, must fill in the order form in electronic format and send it to Twin Bags, electronically, following the instructions indicated on the Site.

3.2. The order form contains a reference to these General Conditions and a summary of the information on the essential characteristics of each Product ordered and its price (including all applicable taxes or duties), the means of payment that the Customer may use to purchase each Product and the methods of delivery of the Products purchased and shipping costs and delivery.

3.3. Before proceeding with the purchase of the Products, through the transmission of the order form, the Customer must expressly confirm that he has carefully read and fully accepts these General Conditions, and may print a copy by means of the print command and to store or reproduce a copy for his own personal use.

3.4. Before proceeding with the transmission of the order form, the Customer will also be asked to identify and correct any errors in the entry of their personal data, as well as data relating to each product purchased.

3.5. The contract stipulated between Twin Bags and the Customer is considered concluded when Twin Bags receives the order form electronically, provided that the information contained in the order form is correct and complies with these General Conditions and only if the Product ordered by the Customer is actually available.

3.6. The order form will be filed in the Twin Bags database for the period of time necessary to process orders and in any case within the terms of the law.

3.7. Once the contract is concluded, Twin Bags will take charge of the purchase order made by the Customer, which will be executed within 20 (twenty) days from the day following the day on which the Customer sent the order form to Twin Bags.

3.8. It is understood that Twin Bags reserves the right not to process purchase orders that are incomplete or incorrect, that do not give sufficient guarantees of solvency or that come from Customers with whom there is a legal dispute relating to a previous order or if Twin Bags considers the Customer unsuitable for any legitimate reason, or if the Customer is involved in fraudulent activities of any kind.

If the Products presented on the Site are no longer available after the Customer has sent the order form, Twin Bags shall inform the Customer, promptly and in any case within 48 hours from the day following that on which the order form was sent to Twin Bags, of the unavailability of the Products ordered.

In case of payment of the price of the Products ordered by the Customer, Twin Bags will refund, within 20
(20) days from the day following that of transmission of the order form to Twin Bags, the sums already paid by the Customer pursuant to the provisions of art. 9 below.

3.9. By submitting the order form electronically, and by clicking on the appropriate acceptance box on the Website, the Customer unconditionally accepts and undertakes to comply with these General Conditions in its relations with Twin Bags. If the Customer does not agree with some of the terms contained in the General Conditions, Twin Bags invites the Customer not to submit the order form for the purchase of Products on the Site.

3.10. By submitting the order form, the Customer also confirms that he/she has read and accepted the General Conditions of Use, the Privacy Policy and the Privacy Policy.

3.11. In accordance with the provisions of Article 2(1)(a) and (b) of the 53 of the Consumer Code, at the time of the conclusion of the contract, Twin Bags will send the Customer, by e-mail, a receipt of the purchase order made, containing the information already contained in the order form (reference to the General Conditions, information on the essential characteristics of the Products purchased and the indication of the price – including all applicable taxes or duties – of the means of payment, information on the delivery methods and on the conditions and methods of exercising the right of withdrawal, the geographical address of Twin Bags to which it may submit complaints, information on existing assistance services and commercial guarantees).

3.12. In the event that the Customer wishes to cancel the order of the Products purchased on the Site after sending the order form to Twin Bags, the Customer may contact our customer service by e-mail. In this case, any amount already paid by the Customer will be refunded according to the procedures communicated by the Customer Service.

Indication of the prices of the Products

4.1. The prices of the Products offered for sale on the Site are not inclusive of VAT. The costs and shipping costs of the Products shall be borne by Twin Bags, except as provided for in art. 8.4 and art. 8.5

4.2. The prices of the Products offered for sale on the Site are indicated in Euro (EUR).

4.3. Product prices may be subject to updates. Twin Bags reserves the right to change the price of the Products offered for sale on the Site at any time and without notice. The Customer will be charged the price published on the Site at the time of sending the order form by the Customer to Twin Bags. The Customer is therefore required to ascertain the final sale price of the Product purchased before submitting the relevant order form.

Methods of payment

5.1. The Customer may make the payment of the price of the Products purchased through: Visa, Mastercard, bank transfer or Paypal

5.2. The financial information (for example, the number of the credit card or the date of its expiration) will be forwarded, via encrypted protocol, to Intesa San Paolo, without third parties being able, in any way, to have access to it. Moreover, this information will never be used by Twin Bags except to complete the procedure for purchasing the Products and to issue the relevant refunds in the event of any returns of the Products in accordance with the provisions of these General Conditions or in the event of the occurrence of the circumstances indicated in art. 3.8 above or in the event of exercise of the right of withdrawal by the Customer.

5.3. The execution of the purchase order of the Products, and, therefore, the shipment of the ordered Products to the Customer, will take place exclusively after the verification of the Customer’s credit card data and after receiving the authorization from Banca Intesa San Paolo to charge the Customer’s credit card.

5.4. The price for the purchase of the Products as indicated in the order form, will be charged to the Customer’s Credit Card upon receipt of the order form by Twin Bags.

5.5. In the event that, for any reason, the charging of amounts due by the Customer for the purchase of Products proves impossible, the purchase process will be automatically canceled and cancelled.

5.6. For each purchase made on the Website, Twin Bags will issue an invoice for the Products shipped, which will be included in the shipping package together with the Products or, if requested, by e-mail, in accordance with Presidential Decree 445/2000 and Legislative Decree 52/2004. For the issuance of the invoice, the information indicated by the Customer on the order form will be used. No change in the invoice will be possible after the invoice has been issued.

Shipping and delivery of Products

6.1. To know the specific shipping methods and delivery of the Products, you must check the tracking of the shipment.

6.2. The Products purchased on the Site will be delivered at the costs and expenses of the Twin Bags to the address indicated by the Customer on the order form by express courier appointed by Twin Bags. Twin Bags is not responsible for any delays in the delivery of Products not attributable to Twin Bags.

6.3. For the delivery of the Products, the presence of the Customer or a person in charge of the delivery is required at the address of the recipient indicated in the order form.

6.4. Twin Bags will send an e-mail confirming the shipment of the Products ordered to the address indicated by the Customer in the order form. This email will contain a tracking code (“tracking number”) and an exclusive link that allows you to monitor the shipment in real time.

In any case, the Twin Bags Customer Service will provide the Customer with the necessary support for any possible problem relating to the shipment and delivery of the Products.

6.5. Except in cases of force majeure or unforeseeable circumstances, in accordance with article 54 of the Consumer Code, the Products will be delivered to the Customer within a maximum period of 30 (thirty) days from the day following that on which the order form was sent to Twin Bags, unless Twin Bags communicates – within the same period or within the final date agreed for delivery, including by e-mail – the definitive impossibility of delivering the Products ordered. In case of receipt by the Customer of such notice, Twin Bags will refund any sums already paid by the Customer for the payment of the Products within (30) thirty days from the date of dispatch of the notice by Twin Bags to the Customer, pursuant to the provisions of art. 9 below.

6.6. In the event that, upon notification by Twin Bags of a delay in the delivery date of the Products, the Customer wishes to cancel the order, the Customer must notify Twin Bags in writing no later than 15 (fifteen) days after receipt of the notice of delay in the delivery of the Products and any amount already paid by the Customer will be refunded by Twin Bags as soon as possible, and in any case no later than 30 (thirty) days from the date of receipt by Twin Bags of the notice of cancellation of the order. The failure of Twin Bags to receive the Customer’s notice of cancellation of the order within the essential term indicated above, will result in the tacit acceptance by the Customer of the extension of the delivery terms of the Products previously indicated in the order confirmation, with the consequent and express waiver by the Customer to oppose any exception / dispute in this regard and to cancel the order itself.

6.7. Upon delivery of the Products by the courier appointed by Twin Bags, the Customer is required to check that the Products received correspond to the items ordered. Any anomaly found on delivery (by way of example, tampering with or damage to the packaging, items missing from the delivery note, etc. ..) must be indicated by the customer, under penalty of forfeiture, directly on the delivery note received by the courier. The original of this delivery document will remain with the courier who will deliver to the Customer a copy of the same.

6.8. Without prejudice to the provisions of paragraph 6.7 above, if the Products received by the Customer do not correspond to those ordered or in the presence of any anomaly found at the time of delivery of the Products, under penalty of forfeiture, the Customer is required to inform the Twin Bags Customer Service at the e-mail address indicated in the following Article.

Customer service

For assistance on how to purchase Products online on the Site or to request any information (relating to orders, cancellations, shipments, refunds, return Products, etc..) relating to the Products purchased from the Site, you can contact Twin Bags Customer Service, by e-mail at the following e-mail address: info@twinbags.it

Defective products

10.1. Twin Bags is responsible for any manufacturing defect of the Products sold on the Site in accordance with the provisions of the applicable regulations in force in the event of the sale of a defective product and in particular with the provisions of the Consumer Code (Legislative Decree 206/2005).

10.2. The warranty will be for 15 days from the date affixed on the stamp on the “Warranty Card” attached to the instruction booklet that accompanies the Product purchased.

10.3 In the event that a Product sold on the Site proves to be defective, the Customer must contact Customer Service at the e-mail address indicated in art. 7 of these General Conditions.

Privacy Policy

11.2. We invite the customer to view the Privacy Policy document containing important information on the processing of personal data of users by clicking on the link.

11.3. For any other information regarding Privacy, the Customer may send requests to the following e-mail address: ⦁ info@twinbags.it or to the address of the registered office of Twin Bags.

Applicable law and dispute resolution

12.1. The General Conditions and any contract for the purchase of Products are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 (Consumer Code) with specific reference to the legislation on distance contracts and Legislative Decree no. 70 of 9 April 2003 (legislation on electronic commerce).

Modification and updating of the General Conditions

The General Conditions will remain valid and effective until they are modified and/or supplemented by Twin Bags. Any changes and/or additions to the General Conditions will be effective from the date of their publication on the Site and will apply to sales made from that date.